Paying online with a credit/debit card or electronic check gives you the flexibility to pay how and when you want.  It saves you the trouble from writing and mailing a check or driving by our office.  In addition, for a faster payment experience, you may choose to store your information for future use.​

There is nothing further you need to do.  Your ACH will continue to be withdrawn from your checking account as in the past.  If you would like to receive your statements by email or view your statement online, you would need to register online with our new payment processor.  Otherwise, there is nothing further for you to do.

A non-refundable fee added to an invoice to cover various administrative costs associated with billing and accepting your payment.  The fee is $2.25 when paying by credit card or EFT/ACH.  There is an additional $0.95 surcharge when paying by phone. The maximum payment permitted per transaction is $250.00.

Yes, simply login to your account and select “View paid or closed invoices.”

After you submit your payment, you will see a payment confirmation screen.  It will contain your payment confirmation message.  It will show an approved number for credit cards or a processed number for electronic check.  You will also receive a confirmation email after your transaction is submitted.  The email will include your account number, invoice number, amount paid and confirmation message.  If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

24 months is the standard retention period.

Yes, an email address is required so the payment confirmation can be delivered to your email inbox.

Under “How would you like to pay” click on the drop-down box and choose EFT Check.

No, registration is not required for One Time Payments.  However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.

Click on “Forgotten Password?” at the bottom of the login screen.  You will need your account number and email address to retrieve your password.  If you’re unable to locate this information, you may call us and after verifying your identity then we’ll be able to assist.

Yes, simply login and click on Paperless.  Then, select “No” and save your changes.

Pay by Text is a convenient way to pay your bill by text message.  When signed up for Pay by Text, bill notifications will be sent by text message (this is in addition to email notifications) and you will then have the option to pay via text message with your default payment method by simply replying.  You may enroll in Pay by Text when making an online payment or by accessing your account and selecting the Pay by Text option.  A confirmation will be sent to complete your enrollment.​

Account Linking means that you can link multiple accounts and view and pay all your open bills with a single transaction.  When registering bills under the same email address, you are given the option to link the related accounts within the service.